Support Center

Your questions answered, with clarity rooted in tradition and a vision for the future.

Warranty & Return

We take pride in the quality of our products, supported by strict quality control. Every purchase includes a **30-day return guarantee** for complete peace of mind.

You may return or exchange items within **30 days**, if they meet the criteria:
  • Items damaged, broken, or soiled on arrival
  • Items received in the wrong size or colour
  • Undamaged, unworn items that simply didn’t meet expectations

Returns cannot be accepted if:
  • 30 days have passed since delivery
  • Items show signs of wear, damage, or misuse
Note: All returns require an RMA form from our Support Centre.

Please follow the steps to avoid delays:
  1. Submit a ticket with:
    • Order number
    • Product name
    • Reason for return
  2. Our team will reply within 24 hours with RMA form + address
  3. Return item and send us the tracking number + receipt
  4. Refund or exchange processed within **3 days** after item arrives
Refund Processing:
  • Credit card: 7–14 business days
  • PayPal: Up to 48 hours

Return shipping costs are the customer’s responsibility, and shipping fees are non-refundable. Please contact us to obtain your RMA form before sending any item back.

We recommend the most affordable registered airmail service available.

Frequently Asked Questions

Laser cleaning can be applied to a wide range of surfaces, including metal, stone, concrete, composites, and wood.

It is commonly used for rust removal, paint stripping, oxide removal, graffiti cleaning, mold restoration, and surface preparation.

Industries such as automotive, marine, aerospace, construction, tooling, heritage restoration, and industrial maintenance rely heavily on this technology due to its precision and versatility.

CW (Continuous Wave) lasers emit a constant, uninterrupted beam, making them ideal for heavy-duty cleaning and large-area material removal.

Pulsed lasers deliver short, high-energy bursts that vaporize contaminants with minimal heat transfer, offering superior control and safety for delicate or high-value surfaces.

In short: CW for volume cleaning, Pulse for precision.

Basic training is recommended to ensure safe operation and optimal results.

Modern laser cleaning systems are designed to be user-friendly, with intuitive controls and automated safety features.

Most operators become confident quickly after initial training, making the process simple to learn and apply in day-to-day work.

Laser cleaning offers high precision, fast performance, and zero contact with the underlying surface.

It eliminates the need for chemicals, abrasive materials, or consumables, significantly reducing operational costs.

The process is safe, clean, and environmentally friendly, producing minimal waste while delivering consistent, repeatable results.

Traditional cleaning relies on abrasives, chemicals, or mechanical grinding, which can damage surfaces and generate significant waste.

Laser cleaning is non-abrasive, precise, and selective—removing only the unwanted layer while preserving the base material.

It produces less waste, reduces labor effort, and delivers higher-quality results with minimal downtime.

Laser cleaning completely eliminates the use of chemicals and reduces hazardous waste.

Without abrasive media, dust and debris are significantly reduced, lowering disposal costs and environmental impact.

The process is clean, efficient, and aligned with modern sustainability standards.

Our laser sources are designed for long-term industrial use and typically offer thousands of operating hours.

With regular maintenance and proper handling, the overall system achieves exceptional durability and stable performance over the years.

A local supplier ensures fast support, warranty assistance, and access to spare parts without long international delays.

You receive on-site training, personalised service, and ongoing technical help when you need it most.

This guarantees better long-term value, confidence, and reliability for your business.